Knowledge base

What you can expect from us Before/at the start of your tenancy, we will provide you with: a copy of this information sheet a copy of the property condition report keys to your new home If applicable, you will also receive: Instructions for heating a copy of the subdivision rules a copy of the rules if your home is part of a body corporate or apartment complex T...

Get all your tenancy information inside the app: View your tenancy agreement, bond form and all tenancy related files View rent receipts and when your next payment is due Connect with your property manager over email or phone Download now: Have questions? Get in touch

Applying for a property with a pet? Here's our top tips...1) Be upfront about what pets will be living at the property2) Provide information on their age, breed, training, sleeping arrangements etc3) Provide a reference from a previous property manager or landlord. This information shows us how the pet has lived in other properties and what level of risk they are tothe property you're applying ...

Need maintenance or repairs at your property?1) Please take a clear photo and send this through our tenant mobile appNeed to download the app? See details below. 2) Include as many details as possible, where relevant the make and model, and how the issue occurred3) If the matter is urgent, please text/call your property manager in addition to the above. If you're unsure on your point of conta...

If you wish to end a fixed term tenancy before the end date, you are able to either: 1) Follow the break lease process. This involves paying your rent until another tenant is found, and paying all reasonable costs associated with this process. Based on recent fixed term breaks this can be between $550 - $800 for actual costs incurred, and is invoiced once new tenants take possession. ...

We recommend that all our renters have contents and personal liability insurance, even if your name isn't on the tenancy agreement. The owner insurance policy covers the building/property, but does not include your belongings.Click here to read more advice from AA InsuranceHave questions? Get in touch

Flat/house sharing agreements between tenants and other flatmates are not covered under the Residential Tenancies Act 1986. This is separate to the tenancy agreement between the tenant and the owner/property manager.Each tenant in a flatmate situation is equally liable for the tenancy, the condition of the property & the rent. For example, a group of 4x young professionals, all living toget...

Our routine property inspections happen every 3x months during your tenancy and are a requirement of our clients insurance policy. We'll ensure we give you at least 2-7 days notice for this inspection, which will take place between 9.30am - 4.30pm weekdays. Please ensure pets are restrained, and your property is reasonably clean and tidy for us. We don't require you to be home for our insp...